What is VoIP and How VoIP Phone System Works for small business

The internet is improving and becoming faster, making VoIP phones an appealing option for business phone systems. However, there are many things you should consider when switching to a VoIP phone system.

What is a VoIP phone system? What’s involved? Many questions remain unanswered. Here’s a quick overview of the pros and cons of each setup. Then, here is a brief overview of what you can expect.

What is a VoIP Phone System?

VoIP stands for voice over the internet protocol. Another term that tech people may use for VoIP is IP Telephony. VoIP allows voice and other communication to be transmitted over the internet. Many businesses are switching to VoIP because of its many benefits. VoIP phones convert voice signals into digital data and send them via routers.

A VoIP call refers to an internet call, text, email, chat, or any other type of communication transmitted over the internet. VoIP calls have all the same options as office private branch exchanges (PBX) systems with multiple lines, such as voicemail, call forwarding and call waiting.

One of the greatest benefits of VoIP phone systems is that, can be integrated phone software with other business software such as CRM systems to provide a single source for customer information.

VoIP calls technology doesn’t mean you have to compromise call quality. VoIP calls quality is about having clear and consistent calls. A strong and stable internet connection is essential for call quality. Computers, routers, SIP phones, VoIP servers and VoIP service providers also play an important role.

The advantages of a VoIP system

  • Lower overall costs – essentially, just subscription costs
  • Portable–Keep the same number even if you switch or move phones
  • It has basic features and can be used with your CRM or other software integrations
  • You can use multiple channels simultaneously – phone, chat, text and sending documents.
  • Remote teams are available at no additional cost
  • No long-distance fees
  • You can quickly add or delete lines easily

What is the difference between a VoIP system and a telephone line?

Traditional home and office phone systems (POTS or PSTN) use hardware that runs the ISDN network’s primary interface (PRI). So refers to set communication standards that allow voice, video, and data transmissions over PSTN.

A PBX system utilizes traditional phone cables and a PBX server housed in your office. A PBX system allows more phones than traditional phone lines and free calls between users.

VoIP phones, a type of technology that allows voice calls to be transmitted over the internet, areas mentioned above. There are three types of VoIP phones: IPPBX and fully virtual VoIP.

An IP PBX setup allows calls to be routed via VoIP networks, the PSTN and vice versa. You can host the servers for IP PBX onsite through a telecom provider or an Internet service provider.

Virtual VoIP uses only the internet and software for phone system management. Therefore, you don’t need to have desk phones, cables or any other type of hardware. A softphone setup is another name for a virtual VoIP phone system. A dedicated app is an app that can use to make and receive phone calls from a web browser on any device, such as a smartphone, tablet, or computer. A hybrid phone solution combines a PRI system with IP phones.

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